SUPPORT
Support
한국어 요약
- 문의 시 주문번호(MR_로 시작)와 주문에 쓴 이메일을 함께 보내 주세요. 카드번호나 비밀번호는 절대 보내지 마세요.
- 미도착·취소·환불·개인정보 요청·불만 모두 같은 경로로 받습니다. 2영업일 안에 답변을 목표로 합니다.
- 지원 이메일 주소는 서비스 정식 오픈 전에 이 페이지에 공개됩니다.
아래 영어 전문이 기준이 되는 문서입니다. 이 요약은 이해를 돕기 위한 것으로, 내용은 같습니다.
Email support@cosmicpillars.com
How to reach us
Email support@cosmicpillars.com. We aim to reply within 2 working days.
Please include the order reference from your confirmation email (it starts with MR_) and the email address you ordered with. Never send card numbers or passwords. For a Relationship Reading, do not send the other person's details in email; we already have what the reading needed.
What we can do
- Reading not arrived by the end of the delivery window: we check the order and re-send or refund.
- Cancel or refund: see the Refunds and cancellation page for what applies, then write to us; no special wording needed.
- Privacy request (access, correction, deletion, objection): write to us; we reply within one month. You can also delete the details linked to your browser yourself from the Delete data page.
- Complaint: tell us what went wrong. We aim to resolve complaints within 14 days and will tell you in writing what we decided and why.
Who you are dealing with
Cosmic Pillars is a trading name of ASG Studio Ltd, registered in unset, company number 17423379, registered office unset.