SUPPORT
Support
In short
- Include your order reference (starts with MR_) and the email you ordered with. Never send card numbers or passwords.
- Non-delivery, cancellation, refunds, privacy requests and complaints all come through the same route. We aim to reply within 2 working days.
Email support@cosmicpillars.com
How to reach us
Email support@cosmicpillars.com. We aim to reply within 2 working days.
Please include the order reference from your confirmation email (it starts with MR_) and the email address you ordered with. Never send card numbers or passwords. For a Relationship Reading, do not send the other person's details in email; we already have what the reading needed.
What we can do
- Reading not arrived by the end of the delivery window: we check the order and re-send or refund.
- Cancel or refund: see the Refunds and cancellation page for what applies, then write to us; no special wording needed.
- Privacy request (access, correction, deletion, objection): write to us; we reply within one month. You can also delete the details linked to your browser yourself from the Delete data page.
- Complaint: tell us what went wrong. We aim to resolve complaints within 14 days and will tell you in writing what we decided and why.
Who you are dealing with
Cosmic Pillars is a trading name of ASG Studio Ltd, registered in England and Wales, company number 17423379, registered office Suite Ra01, 195-197 Wood Street, London, United Kingdom, E17 3NU.